Release notes
Ask about a recording
A recording you add to a message is now a proper attachment instead of a raw link. The agent gets a summary of it up front, so it can answer straight away.
New
- A recording in your message is a chip with its length. Hover it to see the frames the agent gets. Click it to watch.
- Point at a moment: "Ask about 0:13" in the Recordings view attaches the recording at the spot you paused on, and the agent starts there.
- The agent gets a contact sheet of the important moments (or a terminal's screens) with the message. It only opens the recording itself when it needs a closer look.
- Four ways to attach one: Ask in the Recordings view, drag a recording from the Recordings view or the chat onto the message box, the + menu's new Recordings section, or paste a recording link.
- Sent messages show what they carried: files, terminals, mentions, selections, browser context and recordings, as chips.